Technical Services Manager Defence Operations

Cleared Recruitment is partnering with a leading Multinational ICT Services Corporation, actively seeking a Technical Services Manager for Defence Operations to join their team in Canberra starting ASAP!

About the Opportunity:

This role requires a minimum NV2 Security Clearance and is focused on overseeing and managing Infrastructure Services for Defence Deployed Services, including areas such as technical maintenance, hosting, end-user computing, networks, and operations.

The Director will ensure services are delivered efficiently and meet or exceed client expectations. You will collaborate with CSM Leadership to prioritise work, plan, and drive improvement projects.

Key Responsibilities:

• Streamline and standardise processes across Defence Operations' Infrastructure Services.
• Identify and implement technology and process improvements to optimise delivery, reduce costs, and enhance customer satisfaction.
• Ensure adherence to governance standards and statutory regulations, including workplace health and safety.
• Lead and develop a high-performing team, fostering engagement and driving results.
• Continuously review and refine strategies, processes, and business improvements with a focus on innovation and value.
• Align initiatives with business strategy and collaborate effectively with other business units.
• Maintain a deep understanding of the organisation's service portfolio and marketplace trends to provide insights on challenges and emerging technologies.

Requirements:

• 10+ years of leadership and management experience, ideally within Defence or Federal Government sectors.
• Demonstrated success in delivering top-quality service to multiple clients and stakeholders in an ICT environment.
• Proven experience in driving change through process and policy development, training, and strategy execution.
• Excellent written and verbal communication skills, alongside strong customer service abilities.
• NV2 Security Clearance is essential.
• Defence sector experience is highly desirable.

This is a fantastic opportunity to step into a senior leadership role with a global leading organisation.

If you are interested in this opportunity, contact Daniel on: M: 0424 906 007

At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.