ICT System Administrator - Application Packaging

Cleared ICT are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term contract engagements in Canberra.

We are working with ASD (Australian Signals Directorate) who has a requirement for a ICT System Administrator - Application Packaging (12 month Contract)

The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility LOR 4 and hold either a current Top Secret Positive Vetting clearance or have held a TSPV in the previous 12-month period. (Australian Citizen)

Start date: 01/07/2024

Application closing date: 26/06/2024

This role is Canberra based.

Role Description

The Endpoint Services Section within the Australian Signals Directorate (ASD) requires ICT System Administrators to maintain application support processes, and check that all requests for support are dealt with according to agreed procedures. ICT System Administrators use application management software and tools to investigate issues, collect performance statistics and create reports.

Skills and Knowledge

1. Demonstrated experience in application packaging within a VDI environment and using deployment technologies like AppV or AppVolumes.
2. Demonstrated experience in System Center Configuration Manager.
3. An understanding of modern scripting practices and languages to automate process, gather information and resolve common issues.

Major Responsibilities

1. Use application management software and tools to investigate issues.
2. Investigate and coordinate the resolution of potential and actual service problems around system software.
3. Install, test and advise on the correct use of new versions of system software including those within a VDI environment.
4. Work as part of a team to ensure ICT hardware configuration and type is appropriate for application support and functional operations.
5. Transfer technical knowledge through preparation and maintenance of application support processes and mentoring other staff members.
6. Collect performance and usage statistics on applications for reporting.
7. Work as part of a team to manage incidents, problems, continuous service improvement and workflows to meet deadlines.
8. Contribute technical knowledge and industry best practice to a customer focused, security enabled global ICT platform.
9. Engage and liaise with assigned Project Management Office resources regarding ICT deliverables.
10. Engage and liaise with customers of capabilities to ensure user stories are delivered against.
11. Draft, review and maintain standard operating procedures, knowledge base articles and other relevant documentation.
12. Assist in the continuous improvement process by developing and enhancing procedures.
    
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