Desktop Support

Cleared are currently supporting a South Australian IT solutions provider, who are looking to engage a NV2 Desktop Support Analyst for a permanent engagement.

Starting ASAP this role is Adeliade based.

The Opportunity:
The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of hands-on technical support and assistance.

The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in IT systems and infrastructure, and operational support across a geographically dispersed network.

Key knowledge or experience areas include:

• Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and Desktop operations.
• Resolve and provide proactive support and attention to logged ticket requests
• Conduct installation, configuration of desktops, laptops, peripheral equipment, and software
• Identify, log, and resolve technical problems with software applications or network systems
• Excellent written and oral communication skills with the ability to effectively communicate with technical and non-technical stakeholders
• Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
• Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies.
• Demonstrated personal integrity whilst achieving results within legislative and policy parameters

Desirable

• Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable.
• Ability to gain an understanding of Australian electoral law and practice

Clearance:
Applicants will be required to obtain a Police Check, and obtain and maintain a minimum Negative Vetting 2 AGSVA Clearance
Clearance:

If you are interested in this position, please contact Daniel on:
M: 0424 906 007

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